Creating a Ticket Without an Email Address in BoldDesk
In BoldDesk, an email address is required to create a contact or account. However, if a customer’s email address is unknown and only a phone number is available (reached out via phone call), you can use a workaround to create a ticket on behalf of the customer.
Workaround for Missing Email
When the requester’s email is not available: Create a contact using a dummy email address based on the phone number. Format: [email protected]
- Example:
[email protected]
This allows you to associate the ticket with the contact while maintaining system requirements.
- BoldDesk has blocked outgoing emails from the
test.comdomain to prevent bounce issues. - If you use a different domain as a placeholder, there is a risk of email bounce, which may block outgoing emails. In this case, please provide the email address so we can block the outbound email.
Need a Different Placeholder Domain?
If you require a domain other than test.com for dummy emails, contact BoldDesk Support at: [email protected] or BoldDesk Support portal.
They will assist in configuring an alternative domain safely.
Best Practices
- Always use
test.comfor dummy emails unless otherwise approved. - Avoid using real domains to prevent accidental email delivery or bounce issues.
- Document the dummy email format for your support team.
Frequently Asked Questions (FAQ)
1. Can I create a ticket without an email address?
Yes, by using a dummy email address such as [email protected].
2. Why is test.com recommended for dummy emails?
BoldDesk blocks outgoing emails from test.com to prevent bounce issues.
3. What happens if I use another domain?
Outgoing emails may bounce, and your email sending could be blocked.
4. Can I request a custom placeholder domain?
Yes. Contact BoldDesk Support at [email protected].
