Zoho Mail IMAP Settings: Complete Setup Guide for BoldDesk Users
This article explains how to enable IMAP access in Zoho Mail and configure IMAP server settings for seamless integration with BoldDesk. IMAP (Internet Message Access Protocol) allows you to sync emails across multiple devices while maintaining message status. We’ll also cover port values for other servers, Gmail SMTP details, common troubleshooting steps, and FAQs.
Enable IMAP Access in Zoho Mail
To enable IMAP access for your email account:
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Login to Zoho Mail and go to Settings.
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Go to Mail Accounts and click on the primary email address listed under Mail Accounts.
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Under the IMAP section, enable the IMAP Access checkbox. Refer to the below screenshot.
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You can also activate the Auto-Expunge Emails and Include Archived Emails checkboxes, and configure the Folder Settings.
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Scroll down and click on Save.
Zoho Mail IMAP Server details
You can set up your Zoho Mail account on any standard IMAP client using the configuration details provided below.
- For Personal Users (
username@zoho.com):
- Incoming Server Name:
imap.zoho.in - Port: 993
- Require SSL: Yes
- Username:
username@zoho.com
- For Organization Users (
you@yourdomain.com):
- Incoming Server Name:
imappro.zoho.in - Port: 993
- Require SSL: Yes
- Username:
you@yourdomain.com
Additional Port Information
When configuring email clients, it’s important to use the correct port numbers for both incoming and outgoing servers. Below are the recommended port values for Gmail:
Gmail SMTP Ports
- SSL Enabled: Port 465
- SSL Disabled (TLS): Port 587
Always enable SSL or TLS for secure email transmission. Using incorrect ports can lead to authentication errors or failed connections.
Troubleshoot IMAP Configuration
Unable to log in from IMAP clients
If you have activated Two-Factor Authentication for your account, you’ll need to generate and use the Application-specific Password within your IMAP client.
If you are a Federated Sign-In user (using Sign in using Google Apps/Gmail/Facebook etc.), you might not have an exclusive password in Zoho for your email account and so you will be required to generate a password for your account. You cannot ‘Sign In’ using your external account for POP/IMAP/Active Sync.
IMAP access
Ensure that IMAP Access is enabled for your account before configuring IMAP in the other email clients. Explore the Zoho IMAP instructions for additional information.
For organization users, verify with your administrator if IMAP Access is allowed based on the organization’s email policies.
SAML login accounts
For organizations utilizing SAML authentication, users must generate and utilize the Application Specific Password to configure Zoho Mail as an IMAP account in other email clients.
The IMAP Access feature will not be available for newly signed-up users (Free plan). Explore the instructions on Zoho for more details.
FAQs
1: Does Zoho Mail support IMAP for free accounts?
No, IMAP is available only for paid plans. Free plan users cannot enable IMAP.
2: What are Gmail SMTP port numbers?
Use 465 for SSL-enabled and 587 for SSL-disabled connections.
3: Why am I getting an authentication error?
Check if IMAP is enabled and ensure you’re using the correct application-specific password.
4: How do I confirm IMAP is active?
Go to Settings > Mail Accounts > IMAP section and verify the checkbox is enabled.
5: Can I sync archived emails via IMAP?
Yes, enable Include Archived Emails under IMAP settings.
