In BoldDesk, deleting a ticket is typically a soft delete, which means the ticket is removed from active ticket views and moved to the Deleted Tickets view. From there, you can restore the ticket if it was deleted by mistake. Deleted tickets can be restored within 30 days from the Deleted Tickets view.
If you permanently delete a ticket using Delete Forever, the ticket cannot be recovered.

Please watch this video tutorial for further information.

Steps to Restore Deleted Tickets (single or bulk)

Deleted tickets can be restored within 30 days from the Deleted Tickets view.

To restore deleted tickets, do the following:

1. Open Tickets, then open Deleted Tickets.

   

2. Choose how you want to restore the ticket(s):

   • To restore a single ticket: locate the ticket, then select the Restore icon in that ticket row.

     

   • To restore tickets in bulk: select the checkboxes for the tickets you want to restore, then select Restore.

     

3. In the confirmation dialog, select Restore Ticket.

   

Result

The selected ticket (or selected tickets) is restored and removed from the Deleted Tickets view.

Frequently Asked Questions

1. What does “soft delete” mean in BoldDesk?
   In BoldDesk, deleting a ticket is typically a soft delete, meaning the ticket is removed from active ticket views and moved to the Deleted Tickets view, where it can be restored if needed.

2. How long do I have to restore a deleted ticket?
   A deleted ticket can be restored within 30 days from the Deleted Tickets view.

3. Can I restore a ticket after using “Delete Forever”?
   No. If you permanently delete a ticket using Delete Forever, the ticket cannot be recovered.

4. Can I restore multiple deleted tickets at the same time?
   Yes. From the Deleted Tickets view, you can restore either a single ticket (using the Restore icon on the ticket row) or multiple tickets in bulk (select the tickets, then choose Restore and confirm).

Related article

How to Delete a Ticket