How to Configure Gmail IMAP in BoldDesk for Email Syncing
IMAP (Internet Message Access Protocol) allows you to access emails on multiple devices while keeping them in sync. This is particularly useful when you want to manage your Gmail emails through BoldDesk.
By default, Google enables IMAP for all Gmail accounts, so you can proceed directly with the IMAP configuration in BoldDesk.
Google now enables IMAP by default for all Gmail accounts. You no longer need to manually activate it through Gmail settings.
Configure Gmail in BoldDesk Using IMAP
After confirming that IMAP is active by default, you need to add your Gmail ID and an App password or your email inbox password in BoldDesk’s IMAP option.
- If your Gmail account has multifactor authentication enabled, you cannot use your regular password for IMAP configuration in BoldDesk. Instead, you must generate an App Password in your Google Account. To do this, go to Google Account, navigate to Security, and select App Passwords to create one.
- When Gmail emails are synced to BoldDesk using IMAP, those emails will be marked as read in your Gmail inbox.
- BoldDesk uses an IMAP synchronizer (a CRON job) that runs every few minutes. Because of this, you may notice a slight delay between when an email arrives in Gmail and when it appears in BoldDesk.
- If you select the option Retrieve emails from the previous day while configuring Gmail IMAP in BoldDesk, syncing older emails may take additional time. New emails will only sync after all older emails have been processed.
Frequently Asked Questions (FAQs)
1. Do I need to enable IMAP in Gmail before configuring it in BoldDesk?
No. IMAP is enabled by default for all Gmail accounts. You can proceed directly with the IMAP configuration in BoldDesk without changing Gmail settings.
2. What credentials do I need to configure Gmail IMAP in BoldDesk?
To configure Gmail IMAP in BoldDesk, you need:
- Your Gmail email address (e.g.,
support@yourdomain.com) - Either your Gmail inbox password or an App Password (required if multifactor authentication is enabled on your Gmail account).
3. How do I generate an App Password for Gmail?
To generate an App Password for Gmail:
- Go to Google Account.
- Navigate to Security > App Passwords.
- Create an App Password and use it in BoldDesk instead of your regular Gmail password.
4. Will emails be marked as read after syncing with BoldDesk?
Yes. When Gmail emails are synced to BoldDesk using IMAP, those emails will be marked as read in your Gmail inbox.
5. How often does BoldDesk sync emails via IMAP?
BoldDesk uses an IMAP synchronizer (a CRON job) that runs every few minutes. Because of this, you may notice a slight delay between when an email arrives in Gmail and when it appears in BoldDesk.
6. What happens if I select “Retrieve emails from the previous day” during Gmail IMAP setup in BoldDesk?
If you choose Retrieve emails from the previous day, BoldDesk will first sync older emails before syncing new ones. This may take additional time, and new emails will only appear after all older emails have been processed.
