How to Map Brands and Groups with a WhatsApp Account in BoldDesk

BoldDesk facilitates seamless mapping of accounts with specific brands and groups, enhancing the organizational structure and communication efficiency.

It also enables you to link each WhatsApp Phone Number to a specific brand and group, providing seamless brand-to-account mapping.

Mapping a brand and group

Follow the steps to add a brand and group with a WhatsApp account.

1. Click Admin > Chat > WhatsApp > Manage.
   
   

   
   
   

2. Click Add Account.
   
   

   
   
   

3. Select the specific brand from the dropdown.

4. Click Verify & Continue to continue the linking process of the WhatsApp account.
   
   

   
   
   

Editing a brand and group

Follow the steps to edit a brand and group mapping with a WhatsApp account.

1. Click Admin> Chat> WhatsApp> Manage.
   
   

   
   
   

2. Click Edit.
   
   

   
   
   

3. Select the brand that has to be changed from the dropdown.

4. Click Verify & Continue to continue the edit WhatsApp account process.