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How to Map Brands and Groups with a WhatsApp Account in BoldDesk

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BoldDesk facilitates seamless mapping of accounts with specific brands and groups, enhancing the organizational structure and communication efficiency.

It also enables you to link each WhatsApp Phone Number to a specific brand and group, providing seamless brand-to-account mapping.

Mapping a brand and group

Follow the steps to add a brand and group with a WhatsApp account.

  1. Click Admin > Chat > WhatsApp > Manage.

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  2. Click Add Account.

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  3. Select the specific brand from the dropdown.

  4. Click Verify & Continue to continue the linking process of the WhatsApp account.

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Editing a brand and group

Follow the steps to edit a brand and group mapping with a WhatsApp account.

  1. Click Admin> Chat> WhatsApp> Manage.

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  2. Click Edit.

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  3. Select the brand that has to be changed from the dropdown.

  4. Click Verify & Continue to continue the edit WhatsApp account process.

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Refer to this article to learn more about how to manage your WhatsApp account.

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