Understanding BoldDesk Third-Party App Integrations
BoldDesk offers seamless third-party app integrations that help teams extend functionality, automate workflows, and centralize customer support operations. In this guide, you’ll learn how to access the Marketplace, explore supported integrations, and connect popular tools—from CRM platforms to storage services—to enhance your BoldDesk experience. You can integrate BoldDesk with third-party apps in the marketplace under the Admin module.
Accessing Marketplace
To access the Marketplace, go to Admin > Apps > Marketplace
Third-party Apps Supported by BoldDesk
- You also have the option to add Custom Apps in BoldDesk. Please refer to How to Add and Manage Custom Apps for more details.
- Zapier is a web-based tool that allows you to integrate BoldDesk with various unsupported third-party apps in less time.
FAQs
Q1: Where can I find all supported third-party integrations in BoldDesk?
You can find them under Admin → Apps → Marketplace, where all available apps are listed with installation guides.
Q2: Can I integrate apps that are not available in the Marketplace?
Yes. You may use Zapier for web applications that are not directly supported by BoldDesk, or integrate a Custom App through BoldDesk’s custom app framework.
Q3: What types of apps does BoldDesk integrate with?
BoldDesk integrates with CRM platforms, communication tools, project management apps, storage providers, e-commerce systems, and telephony providers.
Q4: Do I need admin privileges to install integrations?
Yes. Only BoldDesk admins can install or modify third‑party integrations.
Q5: Is BoldDesk able to monitor questions and comments from YouTube?
No, BoldDesk cannot directly monitor YouTube questions or comments.
