Feature Limits Based on Pricing Plans
This article provides a comprehensive overview of the features available in each BoldDesk pricing plan—Scale, Momentum, and Enterprise—along with their respective usage limits. Understanding these limits will help you choose the plan that best fits your organization’s needs.
BoldDesk offers three main subscription plans:
- Scale: Ideal for small teams starting with basic help desk features.
- Momentum: Designed for growing businesses that need advanced automation and multi-channel support.
- Enterprise: Built for large organizations requiring advanced workflows, multi-brand support, and compliance features.
Each plan includes a set of features with specific usage limits. Below is the detailed comparison.
Feature Limits Table
| Feature Name | Description | Scale Plan Limits | Momentum Plan Limits | Enterprise Plan Limits |
|---|---|---|---|---|
| Create Ticket Trigger | Automate ticket creation based on conditions | 25 | 50 | 200 |
| Update Ticket Trigger | Automate ticket updates based on conditions | 25 | 50 | 200 |
| Time Trigger | Schedule actions based on time | 0 | 25 | 100 |
| Auto Assignment | Automatically assign tickets to agents | 0 | 50 | 200 |
| Agent Shifts | Define working hours for agents | 0 | 0 | 25 |
| SLA Policies | Service Level Agreement rules for response/resolution | 1 | 10 | 25 |
| Schedule Reports | Automate report generation | 0 | 0 | 25 |
| Webhooks | Send real-time data to external apps | 5 | 5 | 10 |
| Holiday List | Configure holidays for SLA calculations | 1 | 10 | 25 |
| Multiple Ticket Forms per Brand | Create different ticket forms for each brand | 0 | 5 | 15 |
| Ticket Fields | Custom fields for tickets | 25 | 50 | 200 |
| Ticket Form Fields | Fields displayed on ticket forms | 25 | 25 | 50 |
| Ticket Field Dependency | Conditional logic between ticket fields | 5 | 10 | 25 |
| User Fields | Custom fields for both Agents and contacts | 0 | 10 | 25 |
| Contact Field Dependency | Conditional logic between contact fields | 0 | 10 | 25 |
| Dropdown Field Option Values | Maximum options allowed in dropdown fields | 1500 | 1500 | 1500 |
| Activity Types | Define custom activity types | 0 | 0 | 10 |
| Support Emails (Email Inboxes) | Number of email inboxes you can connect | 5 | 10 | 25 |
| Web Forms | Number of web forms for ticket submission | 5 | 10 | 25 |
| Web Widgets | Number of widgets for embedding ticket forms | 5 | 10 | 25 |
| KB Sections | Sections in Knowledge Base | 25 | 100 | 500 |
| KB Categories | Categories in Knowledge Base | 25 | 100 | 500 |
| Custom Apps | Integrate custom applications | 0 | 5 | 10 |
| Brands | Number of brands supported | 1 | 1 | 10 |
| Chat Fields | Custom fields for chat | 25 | 50 | 200 |
| Chat SLA Count | SLA policies for chat | 1 | 10 | 25 |
| Live Chat Widget | Number of live chat widgets | 0 | 2 | 10 |
| Chat Business Hours | Define business hours for chat | 1 | 10 | 25 |
| Facebook Channel Limit | Connect Facebook pages | 0 | 10 | 10 |
| Instagram Channel Limit | Connect Instagram accounts | 0 | 10 | 10 |
| SMS Channel Limit | Connect SMS channels | 0 | 2 | 10 |
| Telegram Channel Limit | Connect Telegram accounts | 0 | 2 | 10 |
| WhatsApp Channel Limit | Connect WhatsApp accounts | 0 | 2 | 10 |
- Agent Shifts are only available in the Enterprise plan.
- Support Emails refer to the number of custom email addresses (Email‑to‑Ticket) that can be connected to BoldDesk for automatically creating tickets. For example, the Momentum plan allows up to 10 custom support email inboxes, meaning emails sent to these addresses are automatically converted into tickets in BoldDesk.
- SLA timers run during defined working hours and are not paused by breaks or shift changes.
- Limits apply account-wide, not per brand.
Frequently Asked Questions (FAQs)
Q1. Are BoldDesk inbox limits per brand or account-wide?
A: Limits apply account-wide.
Q2. What happens if I exceed the BoldDesk inbox limit?
A: You cannot add more inboxes unless you upgrade or get additional support email count at an extra cost.
Q3. Can I export reports in all BoldDesk plans?
A: Yes, manual report export is available in all plans.
Q4. Is there a monthly limit on how many visitors (end users) we can chat with in BoldDesk?
No. There is no monthly cap listed for unique visitors or chat conversations.
