How to Add an External Website Link or Custom Tab to the Customer Portal

You can add links to your own external websites by creating a custom tab within the BoldDesk customer portal. This customization allows you to provide quick access to resources like feedback portals, company websites, payment pages, or other services your customers may need.

Steps to Add a Custom Tab

Using the custom JavaScript option, you can seamlessly add your website link as a new custom tab within the BoldDesk customer portal.

1. Navigate to Admin > Customer Portal > Customization.

2. Paste the following custom JS code and replace the example URL and name with your own website details:

   var myWebsite = document.createElement('a');
   
   myWebsite.classList.add("ticket-support", "cursor-pointer", "ellipsis", "no-wrap", "font-500", "ml-3");
   myWebsite.target = '_blank';
   myWebsite.style.paddingLeft = '10px'; 
   myWebsite.href='https://www.bolddesk.com'; // Replace with your website URL
   myWebsite.innerText = 'My Website'; // Replace with your website name
   
   document.querySelector('.header-title').appendChild(myWebsite);
   

Where to Paste the Code

Learn more on How to Configure Customer Portal Settings.

Before and After Customization

Before:

After:

Frequently Asked Questions (FAQs)

1. Does BoldDesk come with external websites or feedback portals preconfigured?
No, BoldDesk does not include any preconfigured external websites (such as feedback portals or third-party pages) by default when you subscribe. You need to add your own links manually.

2. Can I add my own external website link to the BoldDesk customer portal?
Yes, you can add links to your own external websites by creating a custom tab within the BoldDesk customer portal. This customization allows customers quick access to resources like feedback portals, company websites, or payment pages.

3. Where do I go in BoldDesk to add custom JavaScript for creating an external website tab?
Navigate to Admin > Customer Portal > Customization and paste the custom JavaScript code in the customization section. This code creates a clickable tab that links to your external website.

4. What changes should I make to the sample JavaScript code for adding an external website tab?
Replace the example URL (https://www.bolddesk.com) with your own website URL and update the display name (My Website) to match your site name.

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