How to Map Your Facebook Page to a Brand in BoldDesk
BoldDesk lets you connect each Facebook Page to a specific Brand so conversations, automations, and reporting stay cleanly separated. With brand‑to‑page mapping, messages received on a page are routed to the right brand’s inbox, replies are sent from the correct page identity, and agents work only within their assigned brand—improving control, compliance, and collaboration across multi‑brand teams.
After mapping, incoming messages from the selected Facebook Page will appear only in that brand’s inbox, and agent replies will be sent using the mapped page—keeping every interaction aligned with the right brand.
How to Map brands to facebook pages in BoldDesk
Follow the steps below to map a brand to a Facebook page.
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Click Admin > Chat > Facebook > View Accounts > Manage.
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Click Add Page.
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Select the specific Brand from the dropdown list.
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Click Next to continue the linking process of the Facebook page.
Steps to Change the brand mapped to a Facebook Page in BoldDesk
Follow the steps below to edit a Brand mapping for a Facebook page.
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Click Admin > Chat > Facebook > View Accounts > Manage.
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Click Edit.
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Select the brand you want to change from the dropdown menu.
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Click Next to continue the edit Facebook page process.
Learn more on How to Manage Facebook Pages in BoldDesk.
Frequently Asked Questions (FAQ)
Q1: What does mapping a Facebook Page to a Brand in BoldDesk do?
A: It links one Facebook Page to one Brand so messages from that page go to the brand’s inbox, and agent replies are sent using the page’s identity. This keeps conversations, automations, and reports separate per brand.
Q2: Where do I start the mapping process in BoldDesk?
A: Go to Admin → Chat → Facebook → View Accounts → Manage, then click Add Page. Choose the Brand from the dropdown and click Next to complete the link.
Q3: How do I change which Brand a Facebook Page is mapped to?
A: Open Admin → Chat → Facebook → View Accounts → Manage, click Edit on the page, select the new Brand in the dropdown, and click Next to save the change.
Q4: What happens to incoming messages after a page is mapped?
A: Incoming messages from that Facebook Page will appear only in the mapped brand’s inbox. Agents replying from BoldDesk will respond using the mapped page identity.
Q5: Can one Facebook Page be mapped to multiple Brands at the same time?
A: No. A Facebook Page is mapped to one Brand at a time. This ensures clean separation of conversations and reporting.
Q6: Can a Brand have multiple Facebook Pages mapped to it?
A: Yes. You can add multiple pages for the same Brand if your organization runs several Facebook Pages under one Brand.
Q7: Will existing conversations move when I change the mapping to a different Brand?
A: The mapping determines where new incoming messages are routed. Existing conversations remain in their current Brand’s inbox; future messages after remapping go to the newly selected Brand.
