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How to Mark Tickets as Spam Using Event Automation

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By marking unwanted or irrelevant tickets as spam, you can keep your ticketing system clean and organized. This makes it easier to focus on relevant and important tickets, enhancing overall workflow efficiency.

Overview

The "Mark Ticket as Spam" action allows for the automatic identification and marking of tickets as spam based on predefined conditions, aiding in the efficient management of spam tickets. This action is enabled in the Create and Update triggers within automation. When you select the "Mark Ticket as Spam" action in a rule, you will not be able to use additional actions, such as property updates or notifications.

Rule creation steps for activity action

  1. Go to the Admin module and click Update trigger from the ticket automation menu.
  2. At the top of the screen, click Add Rule to create a new rule.
  3. Provide a suitable name and description for the rule on the Create Rule screen. This will help you identify and describe the rule's purpose.
  4. Click Next to proceed and configure the desired actions to be applied to the tickets when the condition is met.
  5. In the Action section of the rule creation, select the Mark Ticket As Spam action.
  6. Click Add to create a rule.

By following the above-mentioned steps, you can create a rule that will automatically mark tickets as spam.

Output screen

To see the result of the spam action field, follow the given steps:
  1. Select the Ticket module and open a ticket that needs to be moved to spam. The rule will be executed after one of the ticket fields is updated.
  2. After executing the rule, the ticket is marked as spam.

You can see the spam ticket in the Spam Tickets view from the Ticket module.




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