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Automation

Automate repeating tasks and save time using auto-assignments, event triggers, time triggers, and SLAs.
SLA, Escalations and Reminders
Workflow Recipes
Power Automate + BoldDesk API
What are Automations Available for Ticket?
How to Automatically Assign Tickets?
How to Run an Automation When a Ticket Event Occurs?
How to Run a Automation at Scheduled Intervals?
Relative Date Time Support in Automation
How to Automatically Retrieve Values from Other Modules/Fields
How to Configure Lookup Fields for Condition and Action Support
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