Why Do You Need to Reauthenticate Your Facebook Page Often?

Re-authenticating your Facebook page frequently is necessary due to various factors related to security, permissions, and token management. Here are the primary reasons:

• Access token expiration: Access tokens enable BoldDesk to connect to your Facebook account. These tokens expire every 60 days, requiring you to re-authenticate to generate a new one.

• An admin recently updated their Facebook password: If an admin recently changed their Facebook password, re-authentication is necessary for your page.

• Adding a new Facebook page: To add a new Facebook page to the existing list of pages, the user must re-authenticate to enable the new page to send and receive messages.

• Accidental de-selection: If a user accidentally deselects a previously linked page during reauthentication, the page’s permissions will be revoked, preventing it from sending messages.