How to Reauthenticate Facebook in BoldDesk
Facebook periodically requires apps like BoldDesk to renew permissions for connected Pages. If your Page stops receiving messages or you’ve changed Page admins or settings, reauthentication refreshes the connection in a couple of minutes—without altering your existing BoldDesk chat configuration.
To reauthenticate Facebook in BoldDesk, follow the given steps:
-
Sign in to BoldDesk.
-
Go to Admin → Chat → Facebook and click View Accounts.
-
In the accounts list, click Reauthenticate for the Facebook account you want to renew.
-
When prompted, sign in to Facebook (or continue with the account that’s already logged in).
-
Choose how you want to proceed:
- Reconnect — quickly renew the connection using your current selections and permissions (recommended).
- Edit previous settings — change businesses, Pages, or Instagram accounts if needed.
-
Select the Facebook Pages you want BoldDesk to access, then click Continue.
-
Click Save.
-
The confirmation page indicates that your account has been successfully connected to BoldDesk. Click Got it to return to BoldDesk.
Frequently Asked Questions (FAQs)
1) Why do I need to reauthenticate my Facebook account in BoldDesk?
Facebook periodically expires permissions for connected apps. Reauthentication renews these permissions so messages from your Page continue syncing to BoldDesk.
2) Will Facebook reauthentication change my existing BoldDesk chat configuration?
No. It only refreshes the Facebook connection. Your existing channels and chat settings remain intact.
3) What’s the difference between “Reconnect” and “Edit previous settings” during reauthentication?
- Reconnect: Quickly renews the connection using your current selections and permissions (recommended).
- Edit previous settings: Lets you change the selected Business, Pages, or Instagram accounts before renewing.
4) How do I confirm that reauthentication was successful for my Facebook in BoldDesk?
After completing the steps, you’ll see a Facebook confirmation screen. Click Got it to return to BoldDesk, then check that the account shows as Connected under Admin → Chat → Facebook → View Accounts.
5) What should I do if my Page doesn’t appear or the Reauthenticate button is missing on my Facebook account in BoldDesk?
Ensure you have BoldDesk Admin rights and are logged into Facebook as a Page Admin. If issues persist, clear browser cookies for Facebook, allow pop-ups, and retry the process.
