Smart Article Assistant is an AI-powered capability within BoldDesk Copilot that helps knowledge base administrators and support teams create, enhance, and manage documentation more efficiently.
With Smart Article Assistant, organizations can streamline content creation workflows, improve article quality, and maintain a consistent knowledge base experience. The feature provides AI-assisted capabilities for generating articles, creating summaries, and optimizing content for search visibility.

This article explains how to configure Smart Article Assistant and provides an overview of its available capabilities.

Prerequisites

Before configuring the Smart Article Assistant, ensure that the following requirements are met:

• An AI Copilot add-on has been purchased for your BoldDesk tenant.
• You have been granted the Manage AI Copilot permission.
• A Copilot Access seat has been assigned to your account.

Configure Smart Article Assistant

Follow the steps below to enable and configure Smart Article Assistant.

1. Navigate to AI module → AI Copilot

2. Enable AI Copilot if it is not already enabled.

3. Select Smart Article Assistant.

4. Enable one or more of the following capabilities:

   • KB Article Generation
   • Article Summaries
   • Article SEO Optimization

5. Click Save to apply the changes.
   

   
   
   

Smart Article Assistant Capabilities

Smart Article Assistant includes multiple AI-powered capabilities that can be enabled independently based on your organization’s requirements.

Why Use Smart Article Assistant?

Smart Article Assistant can help organizations:

• Create Articles Faster: Generate initial article drafts using AI, reducing the time required to produce knowledge base content.
• Improve Documentation Consistency: Maintain a consistent structure, tone, and format across knowledge base articles.
• Enhance Knowledge Discovery: Improve article quality and searchability, making it easier for users to find relevant information.
• Support Self-Service: Provide customers with well-structured and easy-to-discover documentation, helping them resolve issues independently.
• Reduce Manual Effort: Automate repetitive documentation tasks, allowing teams to focus on reviewing and improving content.

Benefits of Smart Article Assistant

Smart Article Assistant helps organizations:

• Create knowledge base content more efficiently.
• Reduce the time spent drafting and maintaining articles.
• Improve documentation consistency across teams.
• Enhance article readability and accessibility.
• Increase article discoverability through SEO optimization.
• Support self-service initiatives by maintaining high-quality knowledge base content.

Troubleshooting

Smart Article Assistant Is Not Available

Possible Cause

• AI Copilot is disabled.
• Your account does not have the required permissions.
• AI features are not enabled for your organization.

Solution

1. Navigate to AI → AI Copilot.
2. Verify that AI Copilot is enabled.
3. Confirm that you have the necessary administrative permissions.
4. Contact your administrator if access restrictions exist.

AI-Assisted Features Are Not Working

Possible Cause

• The required Smart Article Assistant capability is disabled.
• Configuration changes were not saved.

Solution

1. Navigate to AI → AI Copilot → Smart Article Assistant.
2. Verify that the desired capability is enabled.
3. Click Save to apply any pending changes.
4. Refresh the page and try again.

Frequently Asked Questions

1. What is Smart Article Assistant?
   Smart Article Assistant is an AI-powered capability within BoldDesk Copilot that helps users create, summarize, and optimize knowledge base articles.

2. Do I need to enable AI Copilot before using Smart Article Assistant?
   Yes. AI Copilot must be enabled before Smart Article Assistant capabilities become available.

3. Can I enable only specific Smart Article Assistant capabilities?
   Yes. You can independently enable or disable:

   • KB Article Generation
   • Article Summaries
   • Article SEO Optimization

   This allows your organization to use only the capabilities that meet its requirements.

4. Does Smart Article Assistant automatically publish articles?
   No. Smart Article Assistant assists with content creation and optimization. All generated content can be reviewed and edited before publication.

5. Can Smart Article Assistant be used with existing knowledge base articles?
   Yes. Depending on the enabled capability, Smart Article Assistant can generate summaries and provide SEO optimization suggestions for existing articles.

6. How does Article SEO Optimization help?
   Article SEO Optimization improves article discoverability by enhancing content structure, readability, and search relevance, making it easier for users to find helpful information.

Related Articles

1. How to Generate Knowledge Base Content Using BoldDesk AI
2. How to Enforce SEO for Knowledge Base Articles