Hide Priority Field for a Specific Brand in BoldDesk

This guide explains how to hide the Priority field for a specific brand in BoldDesk. By customizing visibility settings, administrators can streamline ticket forms and maintain brand-specific workflows without affecting other brands.

Overview

• Goal: Hide the Priority field in the Customer Portal for one brand.
• Impact: Improves user experience by removing unnecessary fields.
• Scope: Applies only to the selected brand; other brands remain unaffected.
• Agent Portal: Priority field remains visible for agents.

Steps to Hide the Priority Field

Follow these steps:

1. Navigate to Settings

   • Go to Admin → Customer Portal → Customization.

2. Select Brand

   • Choose the brand where you want to hide the Priority field.

3. Enable Advanced Customization

   • Under Advanced Customization, click Add custom JS.
     

     
     
     

4. Insert JavaScript Code

   • Paste the following code in the Custom JS popup:

   setTimeout(hidePriority, 1000);
   function hidePriority() {
       if (document.querySelector('.priorityId')) {
           document.querySelector('.priorityId').style.display = 'none';
       }
   }
   

Before and After Customization

• Before: Priority field is visible in the Customer Portal.
  

  
  
  

• After: Priority field is hidden for the selected brand.
  

  
  
  

Frequently Asked Questions (FAQs)

Q1: Will this affect ticket workflows?
No. The Priority field remains functional in the backend and visible to agents.

Q2: Can I hide other fields using the same method?
No. This method is only used to hide the priority field in the customer portal.

Q3: Does this require coding knowledge?
Basic JavaScript knowledge is helpful, but you can copy and paste the provided code.

Related Articles

• Advanced customization
• How to Hide a Profile Tab in the Customer Portal