How to Activate, Deactivate or Delete a Live Chat Widget
Managing a live chat widget effectively is essential for maintaining smooth customer communication on your website. This article provides a straightforward guide on how to activate, deactivate, or permanently delete your live chat widget based on your business needs. Whether you’re setting up chat support for the first time, temporarily turning it off during non‑service hours, or removing it entirely, the steps outlined will help you easily control your widget’s availability and performance. Follow these steps to manage your live chat widget and enhance customer engagement efficiently.
Deactivating a Live Chat Widget
To deactivate a chat widget, follow the given steps:
- Go to the Admin > Chat > Live Chat
- Click the more options menu and select Deactivate for a confirmation dialog.
- On the confirmation dialog, click the Yes, Deactivate button.
All live chat widgets that have been deactivated remain available under the Inactive category, provided they have not been deleted.
Activating a Live Chat Widget
To activate a chat widget, follow the steps below:
- Navigate Admin > Chat > Live Chat
- Click the more options menu (⁝) and select Activate for a confirmation dialog to appear.
- Click the Yes, Activate button in the confirmation dialog.
Deleting a Live Chat Widget
To delete the chat widget, follow the given steps:
- Navigate Admin > Chat > Live Chat
- Click the more options menu and select Delete. The confirmation dialog appears.
- Click the Yes, Delete button in the confirmation dialog.
The chat widget will be permanently deleted, and you cannot restore it.
For activating, deactivating, or deleting a widget, an agent must have the Manage settings permission in the Admin Module assigned to their role. Explore Managing Roles and Permissions in BoldDesk for more insights.
Frequently Asked Questions
Q1: What is the difference between deactivating and deleting a chat widget?
Deactivating hides the widget temporarily and can be undone, while Deleting removes the widget permanently and cannot be undone.
Q2: Where can I find deactivated widgets?
They appear under the Inactive category in the Live Chat settings.
Q3: Can any agent manage chat widget settings?
Only agents with the Manage Settings permission in the Admin Module can modify, activate, deactivate, or delete widgets.
Q4: Does deactivation affect chat history?
Deactivation does not delete data. Chat history remains intact.
