How to Activate, Deactivate or Delete a Live Chat Widget

In this article, you’ll learn how to:

Activate: Enable the live chat widget on your website or help center to allow real-time customer interactions.
Deactivate: Temporarily disables the widget when unnecessary while preserving its settings for future use.
Delete: Permanently remove the widget from your site if it is no longer required.

Follow these steps to manage your live chat widget and enhance customer engagement efficiently.

Deactivating a live chat widget

To deactivate a chat widget, follow the given steps:

1. Go to the Admin section and click on the Live Chat page located under the Chat tab in the Configuration menu.
2. Click the more options menu and select Deactivate for a confirmation dialog.

3. On the confirmation dialog, click the Yes, Deactivate button.

Activating a live chat widget

To activate a chat widget, follow the steps below:

1. Go to the Admin section and click on the Live Chat page located under the Chat tab in the Configuration menu.
2. Click the more option menu (⁝) and select Activate for a confirmation dialog to appear.

3. Click the Yes, Activate button in the confirmation dialog.

Deleting a live chat widget

To delete the chat widget, follow the given steps:

1. Go to the Admin section and click on the Live Chat page located under the Chat tab in the Configurations menu.
2. Click the more options menu and select Delete. The confirmation dialog appears.

3. Click the Yes, Delete button in the confirmation dialog.

For activating, deactivating, or deleting a widget, an agent should have the Manage settings permission assigned to their role. Refer to this article to learn more about roles and permissions.