Category / Section
How to Remove the "Updated on Behalf of" Message When Creating or Replying to Tickets via API
Updated:
When creating or replying to tickets via the API, you may notice the message:
“Agent (Vijay) updated on behalf of the requester” appearing in the ticket thread.
If you prefer to suppress this message, you can do so by including the parameter “dontAppendOnBehalfOfRequesterMessage”: true in your API request payload. This ensures the action is recorded without adding the “updated on behalf of” text.
API Endpoints
-
Create Ticket:
Create Ticket API Documentation -
Reply to Ticket:
Reply Ticket API Documentation
Example Payload Setting:
