Connect Telegram with BoldDesk
BoldDesk’s Telegram integration lets you connect a Telegram bot as a support channel, simplifying customer interactions. This powerful solution enhances engagement and ensures faster, more efficient communication.
Key features of BoldDesk’s Telegram integration
- Direct communication: Chat with customers directly on Telegram for fast and easy interactions.
- Real-time engagement: Instantly respond to customer queries, chats, and feedback for a smooth support experience.
- Rich multimedia support: Share messages, images, videos, documents, and other multimedia files effortlessly to keep the communication clear and engaging.
- Group-based assignment: Automatically assign chats to a group or team when users reach out via Telegram.
- Multichannel support: Configure multiple Telegram accounts that can be configured for your helpdesk Telegram integration.
Telegram bots
Telegram bots are unique accounts that allow you to set up a help desk channel without needing an additional business phone number. They streamline customer support, automate responses, and integrate seamlessly with various services, enhancing efficiency and user experience.
Requirements
To set up Telegram integration with BoldDesk, you will need:
- A Telegram account
- A Telegram Bot API token to enable communication between BoldDesk and your Telegram bot. Learn how to get an API token here.
Connect and manage Telegram accounts with BoldDesk
The following are steps on how to configure Telegram to BoldDesk:
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Sign in to BoldDesk.
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Navigate to Admin > Chat > Telegram, then select the Install button to integrate Telegram with BoldDesk if it has not yet been installed.
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Click Manage to manage Telegram accounts.
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Click Add Account.
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Enter Name, Bot auth token, Brand, Group (Optional) and click Verify & Continue.
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Enable welcome and offline messages and AI agent
- Welcome Message: Sent automatically when a new customer contacts your support team for the first time.
- Offline Message: Sent when a customer contacts your support team outside of business hours or when support agents are unavailable.
- AI Agent Assistant: It allows AI assistant to automatically handle customer inquiries. Here, select the Handover method (Auto- assign to AI agent or Manual Handover) and the AI Agent to use on this account.
