How to Manage Telegram Accounts in BoldDesk
This guide shows how admins can control Telegram channels centrally: update account settings, switch availability (activate/deactivate), or delete Telegram accounts—all from Admin → Chat → Telegram → Manage.
How to edit a Telegram account
Follow the given steps to edit a Telegram account:
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Navigate to Admin > Chat > Telegram > Manage.
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In the account list, open the kebab menu (⋮) for the account you want and select Edit.
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Update the required fields and click Save.
How to Delete a Telegram account
Follow the given steps to delete a Telegram account:
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Navigate to Admin > Chat > Telegram > Manage.
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Open the kebab menu (⋮) next to the account and click Delete.
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Click the Yes, Delete button in the confirmation dialog to delete the Telegram account.
How to activate a Telegram account
Follow the given steps to activate a Telegram account:
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Navigate to Admin > Chat > Telegram > Manage.
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Navigate to the Inactive account list column.
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Open the kebab menu (⋮) for the account and select Activate.
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Click the Yes, Activate button in the confirmation dialog to activate the Telegram account.
How to deactivate a Telegram account
Follow the given steps to deactivate a Telegram account:
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Navigate to Admin > Chat > Telegram > Manage.
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Navigate to the Active Account List column.
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Open the kebab menu (⋮) for the account and select Deactivate.
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Click the Yes, Deactivate button in the confirmation dialog to deactivate the Telegram account.
Frequently Asked Questions (FAQs)
1) Where do I manage Telegram accounts in BoldDesk?
Go to Admin → Chat → Telegram → Manage. From this page, you can edit details, activate/deactivate, or delete accounts.
2) How do I edit a Telegram account in BoldDesk?
Open Admin → Chat → Telegram → Manage, click the kebab menu (⋮) next to the account, choose Edit, update the fields, and click Save.
3) What’s the difference between Deactivate and Delete?
- Deactivate: Temporarily stops using the account in BoldDesk; you can Activate it later from the Inactive list.
- Delete: Removes the account from the Manage page. If you just want to pause usage, use Deactivate instead.
3) How do I activate an inactive Telegram account in BoldDesk?
In Admin → Chat → Telegram → Manage, switch to the Inactive list, open the kebab menu (⋮) for the account, click Activate, then confirm Yes, Activate.
4) How do I deactivate an active Telegram account in BoldDesk?
In Admin → Chat → Telegram → Manage, open the Active list, click the kebab menu (⋮) for the account, choose Deactivate, then confirm Yes, Deactivate.
5) How do I delete a Telegram account in BoldDesk?
From Admin → Chat → Telegram → Manage, open the kebab menu (⋮) next to the account, click Delete, and confirm Yes, Delete. Use this with caution—if you only need a temporary stop, choose Deactivate.
