How to Remove Social Media Channels from BoldDesk
If you no longer want to use certain social media channels within BoldDesk—whether due to rebranding, workflow changes, or switching to new communication platforms—you can easily remove them from your help desk setup. This guide explains the steps to disconnect or delete your social media integrations from BoldDesk, what happens after removal, and key considerations to ensure your ticketing workflows remain uninterrupted. Removing Facebook or Instagram from BoldDesk is quick and straightforward. Each removal action is isolated, meaning only the selected channel is disconnected. Existing conversations remain stored, while new messages stop syncing after disconnection.
What This Action Does
Removing Facebook/Instagram disconnects your Facebook Page or Instagram Account from BoldDesk. After removal:
- New Facebook/Instagram messages will no longer be received in BoldDesk.
- The Facebook/Instagram integration settings will no longer appear in the Chat section.
- Existing chats remain, but no new data syncs.
Removing Facebook from BoldDesk
To disconnect Facebook from BoldDesk, follow these steps:
- Navigate to Admin > Chat > Facebook.
- Select Remove.
- Click Yes, Remove button to unlink Facebook from BoldDesk.
Removing Instagram from BoldDesk
To remove Instagram from BoldDesk, follow these steps:
- Navigate to Admin > Chat > Instagram.
- Click the Kebab icon (⋮) and select Remove.
- Click Yes, Remove button to unlink Instagram from BoldDesk.
Frequently Asked Questions (FAQs)
1. Will chats be deleted after removing a channel?
No. All chats remain in the system.
2. Can I reconnect the same Facebook or Instagram account later?
Yes. You may reconnect at any time. However, all previous chats will remain inactive, allowing you only to view the messages without the ability to send messages in those chats.
3. What happens to automated workflows based on social media channels?
Automation rules tied to social media events will stop triggering after removal.
4. Does removing a channel affect other integrations?
No. Only the specific social channel you remove is affected.
5. Can other agents still see old message history?
Yes. Chat history remains fully accessible.
