BoldDesk allows you to customize the customer portal login page by uploading a background image that aligns with your organization’s branding.

This article explains how to upload or replace the background image displayed on the customer portal login page.

Prerequisites

Before changing the login page background image, ensure that:

• Your role includes the Manage settings permission.
• The image file is available on your device.
• The image file size does not exceed 2 MB.
• You have selected the correct brand if your BoldDesk account contains multiple brands.

Change the Login Page Background Image

To change the background image:

1. Go to Admin > Customer Portal > Customization.

2. Select the applicable brand if your organization uses multiple brands.

3. Locate Change Background Image.

4. Click Upload to add a background image for the first time, or click Change Image to replace the existing image.

5. Select the required image from your device.

6. Complete the upload.

7. Save or update the customer portal customization settings.

   
   
   

Troubleshooting

The Image Cannot Be Uploaded

Confirm that:

• The image file size does not exceed 2 MB.
• The selected file is a valid image.
• The image file is not corrupted.
• The browser has a stable network connection.

If the file exceeds 2 MB, compress the image and upload it again.

The Previous Background Image Is Still Displayed

Try the following:

• Refresh the customer portal login page.
• Clear the browser cache.
• Open the login page in a private or incognito browser window.
• Confirm that the customization changes were saved.
• Confirm that you are viewing the customer portal for the correct brand.

The Background Image Appears Cropped

The displayed portion of the background image can vary according to the user’s device and screen size.

Use an image that does not place important visual elements near the edges. Verify the image on desktop and mobile screen sizes before using it in production.

The Login Page Text Is Difficult to Read

Select a background image with suitable contrast. Avoid images with detailed patterns or bright areas behind the login form and text.

Frequently Asked Questions

1. Where can I change the customer portal login page background image?
   Go to Admin > Customer Portal > Customization, select the applicable brand, and locate Change Background Image.

2. Can different brands use different login page background images?
   Yes. To achieve this, select the applicable brand before changing the customer portal customization. Apply the required image separately to each brand when brand-specific customization is required.

3. Why does the image look different on mobile devices?
   The image can be resized or cropped to fit different screen dimensions. Use an image with its important visual elements positioned near the center.