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Understanding BoldDesk's Free Support Services During Trial and Beyond
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BoldDesk provides free customer support services during the trial period, onboarding, and even after purchasing a plan. This article explains how the free support works and what users need to know about purchasing plans and agent licenses.
What is Included in Free Support?
- Trial Period: During the trial phase, BoldDesk offers free customer support to help users explore and understand the platform. During this period, we have live chat enabled in your agent portal. Once you purchase, the livechat will disappear.
- Onboarding: Free assistance is available during the onboarding process to ensure a smooth transition and setup.
- Post-Purchase: After purchasing a plan, customer support remains free, ensuring ongoing assistance with any issues or questions.
- Plan Purchase: To use BoldDesk, you need to purchase a subscription plan that suits your business needs after trying it and making a decision of purchase.
- Agent Licenses: The number of agents you require must be specified during the plan purchase. This determines the scope of your subscription.
How to Choose the Right Plan
- Evaluate your business needs to determine the exact features you want and the number of agents you require for your services…
- Utilize the trial period to explore BoldDesk features and assess compatibility with your workflows. Please note that you can downgrade or upgrade your plan based on your needs during the trial period.
- Reach out to BoldDesk support (Live chat, send an email with your query to support@bolddesk.com, or visit support.bolddesk.com to create a support ticket) for guidance on selecting the best plan.
Pricing details
- Visit the BoldDesk website for detailed plan information.
- Contact BoldDesk support for personalized assistance.
By understanding the free support services offered, users can maximize their experience with BoldDesk while ensuring they choose the right subscription plan for their needs.
