Use this article to learn how to activate, deactivate, or delete a Help Widget in BoldDesk. You can manage these actions from Admin > Widgets > Web Widgets & AI Agent. Deactivating a widget moves it to the Inactive tab, activating a widget restores it to the Active tab, and deleting a widget removes it permanently.

Prerequisite

To activate, deactivate, or delete a help widget, the agent role must have the Manage settings permission.

Deactivate a Help Widget

Deactivate a widget when you want to remove it from the active widget list without deleting it permanently.

Steps to deactivate a help widget

1. Go to Admin > Widgets.

2. Make sure the Help Desk tab is selected.

3. Select Web Widgets & AI Agent from the left pane.

4. In the Active tab, locate the widget you want to deactivate.

5. Select the more options (⋯) menu for that widget.

6. Select Deactivate.

7. In the confirmation dialog, select Yes, Deactivate.

   

Result:

After the widget is deactivated, it is moved to the Inactive tab.

Activate a Help Widget

Activate a widget when you want to move it from the Inactive tab back to the active widget list.

Steps to activate a help widget

1. Go to Admin > Widgets.

2. Make sure the Help Desk tab is selected.

3. Select Web Widgets & AI Agent from the left pane.

4. Select the Inactive tab.

5. Locate the widget you want to activate.

6. Select the more options (⋯) menu for that widget.

7. Select Activate.

8. In the confirmation dialog, select Yes, Activate.

   

Result:

After the widget is activated, it appears again in the Active tab.

Delete a Help Widget

Delete a widget when it is no longer needed.

Steps to delete a help widget

1. Go to Admin > Widgets.

2. Make sure the Help Desk tab is selected.

3. Select Web Widgets & AI Agent from the left pane.

4. Locate the widget you want to delete.

5. Select the more options (⋯) menu for that widget.

6. Select Delete.

7. In the confirmation dialog, select Yes, Delete.

   

Frequently Asked Questions

1. Why can’t I activate, deactivate, or delete a help widget?
Make sure the agent role has the Manage settings permission. Without this permission, these actions are not available.

2. Where does a deactivated help widget appear?
A deactivated help widget appears in the Inactive tab under Web Widgets & AI Agent.

3. Can I activate a help widget after deactivating it?
Yes. You can activate it again from the Inactive tab.

4. Can I restore a deleted help widget?
No. Deleting a help widget is permanent and cannot be undone.