Can’t Add or Edit Ticket Status? Here’s Why

Even if you have Account Owner/admin access, you may find that you’re unable to add a new ticket status or edit an existing one. This typically occurs when you’re not using the portal’s primary (default) language.

Detailed Example with GIF

• Our portal’s primary language is set to English (en-US).
• When English (en-US) is selected from the language dropdown, the Edit and Add Status options are available.
• When another language (e.g., Chinese or German) is selected, you are not able to edit and add Status options.

Also, to modify or update the ticket status, it is necessary to have the Manage fields and forms permission under admin module.