How to Change the 'Create Ticket' Label in the Customer Portal

You can rename the “Create Ticket” labels on the ticket creation page of the customer portal.

To do so, go to Admin > Customer Portal > Customization > Custom JS and paste the following custom JS code.

Custom JS Code

Here is the custom JS code:

const createTicketButton = document.querySelector('#createTicket span');
if (createTicketButton) {
   createTicketButton.innerText = 'Submit Request';
} 

const createTicketMobileButton = document.querySelector('#popupCreateTicket div');
if (createTicketMobileButton ) {
   createTicketMobileButton.innerText = 'Submit Request';
} 

This will change the Create Ticket to Submit Request, and you can replace ‘Submit Request’ with any label you prefer. For example: ‘Contact Support’, ‘Open a Case’, ‘New Inquiry’, etc.

Pasting the custom JS code

To learn where to paste the above custom JS code, refer to this article.

Before Customization

After Customization