How to Apply for a Startup Offer in BoldDesk

Start-up Offer is a special gift given by BoldDesk to businesses in the start-up stage to help them grow as their business expands. You can apply to BoldDesk for Startups to begin your company’s product support and make it easy to help customers with BoldDesk. Qualifying startups will get BoldDesk free for 12 months. It is provided for 10 agents under the Momentum plan for 1 year.

Eligibility

The following are the startup program requirements:

• Must be a new BoldDesk customer (previous or current paying BoldDesk customers are not eligible).
• Have not raised more than $10 million in funding.
• ARR less than $1 million.

How to Apply

Please refer to the steps below on how to make the request.

1. Visit the BoldDesk Start-up Offer Page for Application
   Visit BoldDesk for Startups and click on Apply Now.

2. Complete the Application Form
   Fill out the application form with accurate and detailed information. Use an official email address associated with your organization for registration.

3. Submit the Application
   Review your application thoroughly before submitting it. Ensure all required details are provided without errors in your submission.

4. Follow Up
   After submission, keep track of any confirmation emails or notifications. You can follow up on the application through the mentioned ticket or reply to the follow-up email you receive upon submitting your request.

Frequently Asked Questions (FAQ)

1. What is the BoldDesk Start-up Offer?
It’s a special program designed to support early-stage businesses by offering free access for up to 10 agents under the Momentum plan for 1 year.

2. Who is eligible for the Start-up Offer?
Start-ups and small businesses in their early growth phase are eligible. Applications must be submitted using an official business email address.

3. What does the Start-up Offer include?
The offer includes:

• Access for 10 agents under the Momentum plan
• All support channels: Live Chat, Ticketing System, and Support Calls
• Live Chat at no additional cost
• Optional AI functionality (available as a paid add-on)

4. How do I apply for/begin the Start-up Offer?
To begin your BoldDesk startup journey, fill out the BoldDesk Startup Program Validation Form with accurate details and submit it.

5. How long does it take to get a response after applying?
BoldDesk typically reviews and responds to applications within 24 hours.

6. Can I follow up on my application?
Yes. You can follow up using the ticket created during submission or reply to the confirmation email you receive.

7. Is the AI Copilot included in the Start-up Offer?
No. AI Copilot features are available as add-ons and require a separate purchase.

8. What happens after the 1-year period ends?
After the free year, you can choose to continue with a paid subscription.

9. Does the startup offer include free AI credits?
Yes, Startup offer accounts receive 100 free AI credits every month under the Momentum plan.

10. What BoldDesk plans are eligible for the BoldDesk for Startup program?
Only BoldDesk Momentum plan is applicable.

11. What terms and conditions will apply?
The BoldDesk EULA will apply. You must ensure you abide by all of the terms. Any false statements about funding criteria and revenue details will result in the withdrawal of any applied discounts, and you may be asked to reimburse BoldDesk any discounts received as a consequence of falsely stated information.

12. Can a small company still qualify as a startup?
Yes, a small company qualifies as a startup only when:

• ARR is below USD 1 million
• Funding is below USD 10 million
• The company is new to BoldDesk (no previous or current paid subscription)
• Is in an early growth stage

If any of these conditions are not met, the company is treated as a regular small business, not a startup.

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