Category / Section
Using BoldDesk AI Copilot and AI Agents to Deliver Language-Specific Support
2 mins read
Updated:
An AI Copilot is an assistant embedded in software to help users work efficiently by suggesting, automating tasks, and boosting productivity. An AI Agent is a more autonomous system capable of making decisions, initiating actions, and completing tasks with minimal human input. AI Copilots and AI Agents in BoldDesk both use Knowledge Base (KB) content, Web Pages, Files, Questions and Answers to generate responses based on user queries. KB articles can be written in any supported language, and the AI will suggest or generate replies using the published content.
Using AI Agent
Using AI Copilot
- The AI Copilot supports various languages and can automatically identify the language of user queries for translation. Responses will be provided in the language of the customer’s query even if the original data source content is in a different language, provided relevant information is available. Please check this article for a list of supported languages and their codes in BoldDesk.
- Customers cannot use AI Copilot in BoldDesk; however, they can only use it for searching the Knowledge Base in the Customer Portal. They can access this feature on the Knowledge Base home page by entering your question in the search bar. The first response displayed on the search results page will be generated by AI. Please check on this article for more insights.
