How to Embed External Videos in a Knowledge Base Article

In BoldDesk, the Insert Video feature in the Knowledge Base currently supports only YouTube video links. This means that if your video is hosted on YouTube, you can easily embed it using the built-in tools. This feature is available in both the Markdown and WYSIWYG editors.

Embedding YouTube videos

To embed a YouTube video in a Knowledge Base article, follow these steps:

1. In the KB article editor, click the Insert Video icon in the toolbar.
2. Paste the YouTube video URL into the provided field, then click Insert.
3. Click Preview to view how the video will appear in the article.

Embedding non-YouTube external videos

However, if your video is hosted on a different platform, such as your own server, Vimeo, or another video hosting service, you can still include it in your article by manually embedding it using an iframe HTML element. This type of video embedding is supported in both Markdown and WYSIWYG editors.

For example, here’s a sample embed code for a Vimeo video:

<iframe title="vimeo-player" src="https://player.vimeo.com/video/956992484?h=425ca8495c" width="640" height="360" frameborder="0" allowfullscreen></iframe>

To embed a video that isn’t hosted on YouTube:

1. Upload your video to a platform that supports iframe embedding (e.g., Vimeo or your own hosting service).
2. Copy the iframe embed code provided by the platform.
3. In your Knowledge Base article, paste the iframe code where you want the video to appear.

Related articles

1. Formatting Article Content with Markdown Editor.
2. Formatting the Article Content Using WYSIWYG Editor.