What to Do When Your Desired Subdomain Is Already Taken

When trying to update your BoldDesk subdomain, you may encounter the error message: “Subdomain has already been taken.”

This error usually means that the subdomain is linked to an existing or former BoldDesk account.

Possible Reasons for This Issue

Maybe:

• The subdomain is already in use by another active BoldDesk account.
• The subdomain was previously associated with a trial account, potentially created by your organization.
• The subdomain is linked to an account that is currently deleted.

How to Resolve the Issue

1. Subdomain Linked to an Account Deleted or Previously Used (e.g., During a Trial)

If your organization previously utilized the subdomain in a trial or inactive account:

Kindly reach out to our support team at support.bolddesk.com with the following details:

• The subdomain you wish to reuse (e.g., abcwebsite.com)
• Your registered email address or the email associated with the trial account

After verification, we will release the subdomain from the prior account, enabling you to reuse it.

2. If the Subdomain Is Owned by Another User or Organization

In cases where the subdomain is associated with another active customer:

For security and privacy purposes, it cannot be reassigned to you.

You will need to select an alternative subdomain, such as:

• acenda-support.website.com
• acenda-helpdesk.website.com