Understanding Trial Periods and Account Reactivation Processes
This article provides a comprehensive guide on how trial periods function in BoldDesk and the steps to reactivate an account once the trial expires.
What is a Trial Period?
A trial period is a predefined time frame during which users can explore BoldDesk’s features free of charge. This allows users to evaluate the platform’s capabilities before committing to a paid subscription.
Key Features of Trial Periods:
- Users are granted full access to all features available in BoldDesk.
- The standard trial period lasts 15 days.
- Once the trial expires:
The account enters a suspended state after a short grace period.
Eventually, the account is deleted if not upgraded. - The trial will automatically end unless it is extended or upgraded to a paid plan.
Reactivation Process
After the trial period ends, you can reactivate your account through either of the following methods:
Option 1: Self-reactivation
Use the Subscription section in the application to upgrade your plan and reactivate your account.
Option 2: Request support assistance
Email us at support@bolddesk.com with your request. Our team will assist in reactivating your account and provide the necessary invoice details.
