Translate AI Feature in BoldDesk
BoldDesk’s AI Assist supports global accessibility by enabling real-time translation of customer queries and agent responses in supported languages, ensuring effective multilingual communication.
Use Cases:
- Extend your support to global markets by efficiently assisting customers in their native languages.
- Eliminate the need for bilingual agents by providing multilingual support.
- Offer ticket/live chat translation for instant communication during live interactions.
- Enable translation of KB articles to other supported languages.
How to Translate Agent Response to Preferred Customer Language
Customers can submit queries in their native languages. With AI Copilot enabled, agents can translate these queries into a language they understand, both in chats and ticket replies. After understanding the customer’s intent, agents must respond in the customer’s language, using the same translation feature to ensure clear communication. Please find the steps below on how to achieve this:
- In the reply editor, type the response in your native language.
- Click on AI Assist and select the translate option.
- Select the customer language as the target language and generate the response.
- Once the response is translated, you can send it to the customer.
Currently, the agent is required to specify the target language for the AI Assist to carry out the translation, as it is unable to automatically identify the customer’s native language.
How to Translate KB Articles in BoldDesk
BoldDesk’s AI tools and multilingual support streamline KB article translation by generating and managing localized content efficiently across languages. Please refer to this article for more insights on multilanguage knowledge base articles.
