Agent Guide: Using AI Assistant for Chat Response Preparation

An AI assistant in chat response preparation can revolutionize the way agents communicate by enhancing efficiency, clarity, and accuracy. In BoldDesk Chat, agents can utilize AI tools to refine their responses before sending messages.

Steps to use AI assistant in chat conversations

1. Go to the Chat module, open the relevant conversation, and enter your response in the reply editor.

2. Click the AI Assist button on the editor toolbar and choose one of the following options:

   • Translate: Convert your message into another language.
   • Elaborate: Add more detail to your response.
   • Correct Grammar: Fix grammatical errors automatically.
   • Shorten: Make lengthy messages shorter and more concise.
   • Rephrase: Express your message differently to avoid repetition or improve tone.

Access permissions for AI features

Administrators can manage user access to AI tools by assigning permissions. Ensure that your administrator has enabled permissions such as Rephrase, Correct Grammar, Elaborate, Shorten, or Translate so you can utilize these features whenever required.

For more information, visit the BoldDesk AI Features Overview.