How Agents Can Manage Notifications in Live Chat

BoldDesk offers multiple notification options to help agents stay updated on chat conversations. You can receive notifications on devices such as computers, laptops, or mobile devices that are logged in to your BoldDesk account. Please note that, when a new chat is initiated, agents will receive a notification along with a sound alert to promptly respond.

Types of Notifications

• Email Notifications – Receive chat updates directly in your inbox when you are offline.
• Browser Notifications – Get real-time alerts in your web browser. Learn more
• In-App Notifications – View notifications within the BoldDesk application. Learn more
  
  
• Mobile App Push Notifications – Receive instant push notifications on your mobile device. Learn more

Additionally, agents in the chat module will hear a notification sound for all the new messages.

Configuring Notifications in Personal Settings

1. Go to Profile Icon > View Profile & Settings > Notifications.
2. Under the Chat tab, enable or disable notifications for specific events.
3. If applicable, select a Brand from the dropdown to configure brand-specific notifications.

For additional details, refer to How to Configure Notification Settings in BoldDesk.

Configuring Email Notifications (Admin Settings)

Admins can manage email notifications for all chat conversations:

1. Navigate to Settings > Chat > Email Notifications.
2. Enable or disable email notifications for various events as indicated in the image below. This will affect all conversations within the brand.

Related articles

• How to Enable Browser Notifications on Windows and Mac
• Setting up a Custom Support Email
• How to Manage and Personalize Email Notifications
• Live Chat : New Message Notification Sound in Agent Portal