How Agents Can Manage Notifications in Live Chat

BoldDesk provides multiple notification options to ensure agents stay updated on chat conversations:

Types of Notifications

• Email Notifications – Receive chat updates directly in your inbox when you are offline.
• Browser Notifications – Get real-time alerts in your web browser. Learn more
• In-App Notifications – View notifications within the BoldDesk application. Learn more
  
  
• Mobile App Push Notifications – Receive instant push notifications on your mobile device. Learn more

Additionally, agents in the chat module will hear a notification sound for all the new messages.

Configuring Notifications in Personal Settings

1. Go to Profile Icon > View Profile & Settings > Notifications.
2. Under the Chat tab, enable or disable notifications for specific events.
3. If applicable, select a Brand from the dropdown to configure brand-specific notifications.

For additional details, refer to How to Configure Notification Settings in BoldDesk.

Configuring Email Notifications (Admin Settings)

Admins can manage email notifications for all chat conversations:

1. Navigate to Settings > Chat > Email Notifications.
2. Enable or disable email notifications for various events as indicated in the image below. This will affect all conversations within the brand.

Related articles

• How to Enable Browser Notifications on Windows and Mac
• Setting up a Custom Support Email
• How to Manage and Personalize Email Notifications
• Live Chat : New Message Notification Sound in Agent Portal