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How Agents Can Manage Notifications in Live Chat

Published: Dec 10, 2024
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BoldDesk offers several notification options to keep you informed about chat conversations:

  • Email notifications: Receive updates directly in your email inbox.
  • Browser notifications: Get alerts displayed in your web browser.
  • In-app notifications: Access notifications within the BoldDesk application.
  • Mobile app push notifications: Receive push notifications on your mobile device.

Additionally, agents in the chat module will hear a notification sound for all the new messages.

Configuring notifications in personal settings

  1. In the Personal Settings page, navigate to the Profile Icon > View Profile & Settings > Notifications.
  2. Enable or disable notifications for specific events or generally in the Chat tab.
  3. If needed, select a brand from the Brand dropdown menu to set notifications specific to it.
    dev-chat-integration.bolddesk.com_agent_admin_settings_agent-portal (2).png

For more details, refer to How to Configure Notification Settings in BoldDesk.

Configuring email notifications in admin

  1. Navigate to Settings > Chat > Email Notifications.
  2. Enable or disable email notifications for various events as indicated in the image below. This will affect all conversations within the brand.

dev-chat-integration.bolddesk.com_agent_admin_settings_agent-portal (1).png

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