How Agents Can Manage Notifications in Live Chat

BoldDesk offers several notification options to keep you informed about chat conversations:

• Email notifications: Receive updates directly in your email inbox.
• Browser notifications: Get alerts displayed in your web browser.
• In-app notifications: Access notifications within the BoldDesk application.
• Mobile app push notifications: Receive push notifications on your mobile device.

Additionally, agents in the chat module will hear a notification sound for all the new messages.

Configuring notifications in personal settings

1. In the Personal Settings page, navigate to the Profile Icon > View Profile & Settings > Notifications.
2. Enable or disable notifications for specific events or generally in the Chat tab.
3. If needed, select a brand from the Brand dropdown menu to set notifications specific to it.
   
   

For more details, refer to How to Configure Notification Settings in BoldDesk.

Configuring email notifications in admin

1. Navigate to Settings > Chat > Email Notifications.
2. Enable or disable email notifications for various events as indicated in the image below. This will affect all conversations within the brand.

Related articles

• How to Enable Browser Notifications on Windows and Mac
• Setting up a Custom Support Email
• How to Manage and Personalize Email Notifications
• Live Chat : New Message Notification Sound in Agent Portal