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How Agents Can Manage Notifications in Live Chat
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BoldDesk offers several notification options to keep you informed about chat conversations:
- Email notifications: Receive updates directly in your email inbox.
- Browser notifications: Get alerts displayed in your web browser.
- In-app notifications: Access notifications within the BoldDesk application.
- Mobile app push notifications: Receive push notifications on your mobile device.
Additionally, agents in the chat module will hear a notification sound for all the new messages.
Configuring notifications in personal settings
- In the Personal Settings page, navigate to the Profile Icon > View Profile & Settings > Notifications.
- Enable or disable notifications for specific events or generally in the Chat tab.
- If needed, select a brand from the Brand dropdown menu to set notifications specific to it.
For more details, refer to How to Configure Notification Settings in BoldDesk.
Configuring email notifications in admin
- Navigate to Settings > Chat > Email Notifications.
- Enable or disable email notifications for various events as indicated in the image below. This will affect all conversations within the brand.