Category / Section
How Agents Can Manage Notifications in Live Chat
Published:
BoldDesk provides multiple notification options to ensure agents stay updated on chat conversations:
Types of Notifications
- Email Notifications – Receive chat updates directly in your inbox when you are offline.
- Browser Notifications – Get real-time alerts in your web browser. Learn more
- In-App Notifications – View notifications within the BoldDesk application. Learn more
- Mobile App Push Notifications – Receive instant push notifications on your mobile device. Learn more
Additionally, agents in the chat module will hear a notification sound for all the new messages.
Configuring Notifications in Personal Settings
- Go to Profile Icon > View Profile & Settings > Notifications.
- Under the Chat tab, enable or disable notifications for specific events.
- If applicable, select a Brand from the dropdown to configure brand-specific notifications.
For additional details, refer to How to Configure Notification Settings in BoldDesk.
Configuring Email Notifications (Admin Settings)
Admins can manage email notifications for all chat conversations:
- Navigate to Settings > Chat > Email Notifications.
- Enable or disable email notifications for various events as indicated in the image below. This will affect all conversations within the brand.