Browser notifications help you stay updated with the latest information from your websites. Follow the given steps to enable browser notifications on both Mac and Windows.

Steps for enabling notifications on Windows

1. Go to the Start menu > Settings > System > Notifications.

2. Turn on the Notifications toggle.

   

3. Enable notifications for the browsers you want to receive alerts.

   

Steps for enabling notifications on Mac

1. Navigate to Apple menu > System Preferences, then click Notifications.

2. Enable notifications for the browsers you want to receive alerts.

   
   

How to enable notifications in the browser

1. Go to the Browser Settings > Privacy and security > Notifications.

2. Select the Allow option to enable notifications.

   

3. In the address bar, you can find the pop-up window to enable notifications.

   

Troubleshooting

Browser Notifications Are Not Displayed on Windows

Confirm that:

• Notifications is enabled under Start menu > Settings > System > Notifications.
• Notifications are enabled for the browser used to access BoldDesk.
• Notifications are allowed in the browser settings.

Browser Notifications Are Not Displayed on Mac

Confirm that:

• Notifications are enabled for the browser under Apple menu > System Preferences > Notifications.
• The browser allows notifications from the BoldDesk domain.

Notifications Are Blocked in the Browser

Go to Browser Settings > Privacy and security > Notifications, and then select Allow.

If a notification permission prompt appears in the address bar, open the prompt and allow notifications.

Notifications Are Not Displayed for a Custom Domain

Confirm that browser notifications are enabled specifically for the custom domain.

For example:

support.yourcompany.com

Allowing notifications for another BoldDesk domain does not enable notifications for the custom domain.

Frequently Asked Questions

1. Do I need to enable notifications in both the operating system and browser?
   Yes. Notifications must be enabled for the browser in the Windows or Mac notification settings and allowed in the browser settings.

2. How can I enable browser notifications on Windows?
   Go to Start menu > Settings > System > Notifications, enable notifications, and then enable notifications for the applicable browser.

3. How can I enable browser notifications on Mac?
   Go to Apple menu > System Preferences > Notifications, and then enable notifications for the applicable browser.

4. Do I need to enable notifications separately for a custom domain?
   Yes. If BoldDesk uses a custom domain, browser notifications must be allowed specifically for that domain.