BoldDesk AI Features Overview
AI features are available only in the Growth, Enterprise, Pro and Business plan tier. At present, the service is being provided free of cost for limited period. However, it will be made available as an optional add-on in the future.
AI features assist agents in enhancing productivity. This article provides an overview of the AI features offered in BoldDesk.
| Features | Description |
|---|---|
| AI Copilot | This feature assists agents in efficiently addressing customer inquiries by providing automated suggestions for customer queries. Agents can also chat like a Chat GPT. Copilot provides answers only from knowledge base articles and does not use knowledge from the outside world. Learn More |
| Ticket Summary | This feature provides a summary of a ticket, allowing the agent to quickly grasp the ticket’s objective and the customer’s emotions. It uses “Intent” and “Sentiment” to determine the purpose and tone of the customer. |
| Rephrase, Correct Grammar, Elaborate or Shorten content | This feature enables agents to generate different types of text, such as rephrasing, correcting grammar, Elaborating or shortening responses to enhance clarity and comprehension for customers. This can result in quicker resolution and improved overall customer experience and satisfaction. |
| Translate | This feature allows agents to assist customers in their native language, even when they are located in different regions and speak different languages. It also facilitates overcoming language barriers and aims to enhance support and service for a broader customer base. |
| KB Summary | This feature allows agents to get concise and condensed summaries of lengthy articles. |
| KB SEO Attributes | This feature allows agents to efficiently generate SEO (Search Engine Optimization) attributes such as “Meta Title” and “Meta Description” for knowledge base documents, enhancing visibility on search engines. |
Enable or Disable AI Assist features
To enable AI settings, follow the given steps:
- Go to Admin -> Artificial Intelligence.
- Click the below highlighted option to enable the parent “AI Assist Features” options which will display the various available AI features.
FAQs
-
Are AI settings enabled by default?
No, AI settings are not enabled by default. The respective user with Admin module access needs to turn on AI Assist and its features. -
Are AI settings applicable to Customer Portal?
No, AI settings are applicable to the Agent Portal. -
Can we able to enable AI features to specific brands?
No, AI features are enabled organization-based and applicable to all brands; they cannot be enabled or disabled for specific brands. -
Who can able to access AI features?
All the agents can access AI features once they are enabled.
