How to Use BoldDesk's AI Response Review Feature

Providing thorough information in support tickets leads to faster issue resolution, builds customer trust, and reduces follow-up questions. It also reflects professionalism, enhancing the overall customer experience.

In BoldDesk, agents can review their responses before updating tickets, ensuring all issues are properly addressed.

1. In the “Tickets” module, open the ticket and enter your response in the reply editor.
2. Click the “AI Assist” and select “Review Response” from the dropdown menu.

4. A window will open and AI will review and give the following details,
   • Addressed Points: A summary of the issues or queries that have been fully addressed in the response.
   • Unaddressed Points: Identification of any missed issues or questions that require further clarification or inclusion in the reply.
   • Suggested Response: AI-generated recommendations to refine or enhance the response for better clarity and accuracy.

This helps ensure the reply covers all aspects of the customer’s inquiry. To use the suggested response, click “Use Suggested Response,” and it will populate in the reply editor, ready to be updated.

By default, the system will load the most recent customer reply as the target question and evaluate your response against it. However, you have the option to select any specific customer update, and you can even choose multiple updates.