How to Create Custom Answers for AI Copilot

Custom answers act as a data source for the AI Copilot and are not directly visible to end users. You can add FAQ-type questions and answers to these custom answers to help the AI Copilot address those queries. To add new custom answers, please follow these steps:

1. Navigate to KB -> Artificial Intelligence -> Custom Answers.

2. Click on the 'Add Custom Answer' button.

3. Update the title and details of the custom answer.

4. Publish the custom answer.

Once published, the custom answer will be processed and added to the AI Copilot's knowledge.

Check out this video tutorial for more details.