How to Upload a Profile Picture in the Agent and Customer Portal
This article provides a step-by-step guide for users to upload or update their profile pictures in BoldDesk. The process is outlined for both the Agent Portal and the Customer Portal, ensuring that users can personalise their profiles regardless of their role.
How Agents Can Add or Update Their Profile Picture
- Log in to the BoldDesk Agent Portal
- Click on your profile icon located at the top-right corner of the dashboard.
- Select View Profile & Settings.
- Click the Change Profile Picture on the icon and choose the photo that you prefer.
- After selecting an image, a Zooming bar will appear. Adjust the image as required, then click the Upload button.
Your profile picture will be updated and displayed in the profile avatar.
- To change the image, click the Change Profile Picture and select the Change option.
- To remove the image, click the Change Profile Picture and select the Remove option.
How Customers Can Add or Update Their Profile Picture
End users can now upload their profile images directly from the profile page in the customer portal.
- Log in to your BoldDesk Customer Portal.
- Click the Profile icon and select My Profile.
- Click the Change Profile Picture on the icon and choose the photo that you prefer.
- Make the necessary edits and upload the picture.
How to Upload a Profile Picture for Another User
Agents can upload profile pictures for contacts and other agents.
How to Upload a Profile Picture for a Contact
Agents can upload profile images on behalf of end users within the Contacts module.
- Navigate to the Contacts module.
- Select the required contact’s profile.
- Upload the preferred profile picture.
How to Upload a Profile Picture for Other Agents
Additionally, agents can upload profile images on behalf of other agents within the Admin module.
- Navigate to Admin > Agents.
- Select the required agent’s profile.
- Upload the preferred profile picture.
A new permission setting has been introduced to restrict agents from uploading their own profile images.
How to Upload and Remove a User Profile Picture Using API
You can upload and remove profile pictures for agents and contacts through the BoldDesk API, allowing you to manage user profile images programmatically.
Upload a Profile Picture
Use the Profile Image API to upload a profile picture for a specific user.
Endpoint
POST /api/v1/attachments/profile_image/{user_id}
Replace {user_id} with the unique ID of the agent or contact whose profile image you want to update.
API reference
Remove a Profile Picture
To delete an existing profile picture for a user, use:
Endpoint
DELETE /api/v1/attachments/profile_image/{user_id}
This removes the currently assigned profile image and resets the user’s profile picture.
API reference
- The API supports both agents and contacts.
- Ensure the request is authenticated with appropriate API credentials.
- The
user_idparameter is required and must correspond to an existing user in your BoldDesk account.
