BoldDesk, developed by Syncfusion, offers flexible subscription plans designed to support businesses of all sizes. Each plan includes essential help desk features, automation tools, and AI-powered capabilities to improve customer support efficiency.

Available Plan

BoldDesk currently offers one active plan:
Enterprise: Includes all available features in BoldDesk, covering advanced automation, omnichannel support, AI capabilities, and enterprise-grade customisation.

Legacy Plans

The following plans are no longer available for new customers but remain accessible to existing subscribers:

Pricing and Billing

• BoldDesk subscription pricing is available on the Pricing Page.
• BoldDesk charges are billed in USD; explore Terms of Use for details.

AI Add-ons

BoldDesk offers two AI-powered enhancements to boost agent productivity and automate customer support. These are the available AI Add-ons in BoldDesk:

AI Agent

Pricing: For example, a pack of 1,000 AI credits may cost $20.
Billing: It varies depending on the conversation. Short responses use fewer credits; longer, detailed responses consume more.
Benefits: AI Agent for Every Channel. Gives your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more. Explore Understanding AI Credits in BoldDesk AI Agent.

AI Copilot

Pricing: For example, each AI Copilot agent may be charged at $20 per agent per month, or $240 if billed annually, with unlimited usage.
Usage: Unlimited
Features: Personalised replies, instant summaries, consistent tone, embedded in agent workspace

Special Offers

BoldDesk provides exclusive offers for startups and non-profit organisations.

Startups

A special programme designed to support early-stage businesses by offering free access for up to 10 agents and 1,000 one-time credits under the Enterprise (team based) plan for 1 year. Explore How to Apply for a Startup Offer in BoldDesk.

Non-Profit Organisations

• The non-profit offer is available free of charge for lifetime in the Enterprise (team based) plan but it does not include HIPAA compliance. Learn How to Apply for the BoldDesk Non-Profit Program.

Frequently Asked Questions

1. What is included in the BoldDesk Scale (Legacy) plan?
A: The Scale (Legacy) plan includes email ticketing, knowledge base, workflow automation, canned responses, and customisation options.

2. Which plan supports HIPAA compliance?
A: HIPAA compliance is available in the Enterprise (Team Based) plan.

3. How does AI Agent billing work?
A: The cost is per pack = 1,000 AI Credits. The number of credits used depends on the conversation length. Short replies require fewer credits, while longer, more detailed replies use more.

4. Can startups use BoldDesk for free?
A: Yes, they are eligible to use the Enterprise (team-based) Plan for 10 agents for a duration of 1 year, which includes 1,000 one-time AI credits.

5. In BoldDesk, are third‑party Marketplace integrations included with a subscription by default, or do any require an additional purchase?
A: BoldDesk does not offer a separate “integrations add‑on” for purchase. As long as you already have a valid licence for the third‑party application you want to connect, you can install and configure integrations directly from the Marketplace within the Admin module.

6. Can I buy BoldDesk email support without a BoldDesk subscription?

No. BoldDesk does not offer email support as a standalone purchase; it is included as part of a BoldDesk subscription plan.

7. Is email support included in every BoldDesk subscription plan?

Yes. Email ticketing is part of BoldDesk plans, which include:

• Enterprise
• Scale (Legacy) and Momentum (Legacy) for current customers subscribed to these legacy plans.

BoldDesk presents its pricing as “Everything Included. No Feature Paywalls,” meaning the platform is offered as a single comprehensive plan for new customers.

8. Where can I find the old pricing information for BoldDesk in the documentation?

BoldDesk does not maintain a separate documentation page for old or legacy pricing details.
In the documentation, legacy plans—such as Scale (Legacy) and Momentum (Legacy)—are mentioned only for reference and context. These plans are:

• No longer available to new customers
• Applicable only to existing subscribers who are already on those plans

For the most accurate and up‑to‑date pricing details, please refer to the official pricing page:
Current pricing: Pricing page

Related Articles

1. Feature Limits Based on Pricing Plans
2. How to Apply for the BoldDesk Non-Profit Program