BoldDesk Subscription Plans – Compare Features & Pricing
BoldDesk, developed by Syncfusion, offers flexible subscription plans tailored for businesses of all sizes—from startups to large enterprises. Each plan includes essential help desk features, automation tools, and AI-powered capabilities to improve customer support efficiency.
Main Plans
BoldDesk offers one main plan - Enterprise (team based). The Scale (Legacy) and Momentum (Legacy) plans are no longer offered to new customers. They remain accessible only to those who are already enrolled in these plans.
| Plan | Key Features |
|---|---|
| Scale (Legacy) | - Email ticketing, Knowledge base, Workflow automation, Canned responses, Agent signature, Custom fields & views, Custom domain & email templates, Custom ticket status, Web widgets & forms |
| Momentum (Legacy) | - All Scale (Legacy) Features Plus: Live chat, WhatsApp, Facebook, Instagram, SMS support, AI Agents, Ticket auto-assignment, Ticket templates & macros, CSAT surveys, Multiple ticket forms, Multiple SLAs & business hours, SLA reminders & escalations, Custom roles, AI add-on support |
| Enterprise (Team Based) | - All Features in BoldDesk. |
Please refer to Pricing Page to compare pricing plans.
BoldDesk charges are billed in USD; explore Terms of Use for details.
AI Add-ons
BoldDesk offers two AI-powered enhancements to boost agent productivity and automate customer support. These are the available AI Add-ons in BoldDesk:
AI Agent
Pricing: For example, a pack of 1,000 AI credits may cost $20.
Billing: It varies depending on the conversation. Short responses use fewer credits; longer, detailed responses consume more.
Benefits: AI Agent for Every Channel. Gives your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more. Explore Understanding AI Credits in BoldDesk AI Agent.
AI Copilot
Pricing: For example, each AI Copilot agent may be charged at $20 per agent per month, or $240 if billed annually, with unlimited usage.
Usage: Unlimited
Features: Personalized replies, instant summaries, consistent tone, embedded in agent workspace
Special Offers
BoldDesk provides exclusive offers for startups and non-profit organizations.
Startups
- A special program designed to support early-stage businesses by offering free access for up to 10 agents and 1,000 one-time credits under the Enterprise (team based) plan for 1 year. Explore How to Apply for a Startup Offer in BoldDesk.
Non-Profit Organizations
- The non-profit offer is available free of charge for lifetime in the Enterprise (team based) plan but it does not include HIPAA compliance. Learn How to Apply for the BoldDesk Non-Profit Program.
- For more insights on subscription and pricing, please check BoldDesk Pricing Page.
- BoldDesk charges are billed in USD; please contact support if you require a region‑specific quote or currency arrangement.
Frequently Asked Questions (FAQs)
Q1: What is included in the BoldDesk Scale (Legacy) plan?
A: The Scale (Legacy) plan includes email ticketing, knowledge base, workflow automation, canned responses, and customization options.
Q2: Which plan supports HIPAA compliance?
A: HIPAA compliance is available in the Enterprise (Team Based) plan.
Q3: How does AI Agent billing work?
A: The cost is per pack = 1,000 AI Credits. The number of credits used depends on the conversation length. Short replies require fewer credits, while longer, more detailed replies use more.
Q4: Can startups use BoldDesk for free?
A: Yes, they are eligible to use the Enterprise (team-based) Plan for 10 agents for a duration of 1 year, which includes 1,000 one-time AI credits.
Q5: In BoldDesk, are third‑party Marketplace integrations included with a subscription by default, or do any require an additional purchase?
A: BoldDesk does not offer a separate “integrations add‑on” for purchase. As long as you already have a valid license for the third‑party application you want to connect, you can install and configure integrations directly from the Marketplace within the Admin module.
