BoldDesk Subscription Plans
BoldDesk, developed by Syncfusion, offers flexible subscription plans tailored for businesses of all sizes—from startups to large enterprises. Each plan includes essential help desk features, automation tools, and AI-powered capabilities to improve customer support efficiency.
Main Plans
BoldDesk provides three main subscription tiers: Scale, Momentum, and Enterprise.
| Plan | Key Features |
|---|---|
| Scale | - Email ticketing, Knowledge base, Workflow automation, Canned responses, Agent signature, Custom fields & views, Custom domain & email templates, Custom ticket status, Web widgets & forms |
| Momentum | - All Scale features Plus: Live chat, WhatsApp, Facebook, Instagram, SMS support, AI Agents, Ticket auto-assignment, Ticket templates & macros, CSAT surveys, Multiple ticket forms, Multiple SLAs & business hours, SLA reminders & escalations, Custom roles, AI add-on support |
| Enterprise | - All Momentum features Plus: Ticket approvals, HIPAA compliance, Agent shifts, Custom dashboards, Scheduled reports, Activity/task management, Multibrand help desk & knowledge base, Contact group management, Brand-specific email templates, AI add-on support |
Please refer to this page to compare pricing plans.
AI Add-ons
BoldDesk offers two AI-powered enhancements to boost agent productivity and automate customer support. These are the available AI Add-ons in BoldDesk:
AI Agent
Pricing: $0.75 per resolution
Billing: Only charged when the AI fully resolves a chat conversation
Benefits: 24/7 virtual assistant, automated responses, reduced agent workload
AI Copilot
Pricing: Charged $20 per agent/month (billed yearly) with unlimited usage
Usage: Unlimited
Features: Personalized replies, instant summaries, consistent tone, embedded in agent workspace
Special Offers
BoldDesk provides exclusive offers for startups and non-profit organizations.
Startups
- Free for 12 months on the Momentum plan (up to 10 agents). Please refer to this article for more details.
Non-Profit Organizations
- Free for 10 agents on the Momentum plan. Please refer to this article for more details.
For more insights on subscription and pricing, please check out this page.
