BoldDesk offers both AI-powered and non-AI subscription options to support the needs of different organizations. Customers can choose between AI plans that include built-in AI capabilities and AI Credits, or an Enterprise plan without AI for organizations that require traditional help desk functionality without AI features.

Existing customers on eligible legacy plans can continue using their current subscriptions. New customers can subscribe to an AI plan or contact the sales team to request the Enterprise (Non-AI) plan.

Pricing Model

BoldDesk provides two pricing models:

• AI Plans: Include unlimited human agents, built-in AI capabilities, and a monthly allocation of AI Credits.
• Enterprise (Non-AI) Plan: Uses traditional agent-based pricing and does not include AI features or AI Credits.

Organizations can choose the model that best aligns with their support and automation requirements.

AI Plans

BoldDesk AI plans combine help desk capabilities with AI-powered features such as AI Assist and AI Agents. All AI plans include unlimited human agents and a monthly allocation of AI Credits. Additional AI Credits can be purchased at any time for $40 per 1,000 credits.

Scale AI

Ideal for teams looking to automate email and self-service support with AI.

Included features:

• Email AI Agent and ticketing
• Knowledge base
• Workflow automation
• Custom fields, views, and statuses
• Web widgets and forms

Momentum AI

Includes everything in Scale AI, plus:

• AI Agents for chat, WhatsApp, social channels, and SMS
• Auto-assignment
• Multiple SLAs and escalations
• CSAT surveys
• Custom roles

Enterprise AI

Includes everything in Momentum AI, plus:

• Multi-brand help desk and knowledge base
• HIPAA compliance
• Ticket approvals
• Agent shifts
• Custom dashboards and scheduled reports

Enterprise (Non-AI) Plan

The Enterprise (Non-AI) plan is designed for organizations that require core help desk functionality without AI-powered features.

Key details:

• Available upon request through the BoldDesk Sales team.
• AI features and AI modules are not included.
• No AI Credits are provided.
• Agent licenses can be purchased based on business requirements.
• Customers can upgrade to an AI plan at any time.

Legacy Plans

The following plans are no longer available for new customers but remain accessible to existing subscribers:

Pricing and Billing

• BoldDesk subscription pricing is available on the Pricing Page.
• BoldDesk charges are billed in USD; explore Terms of Use for details.
• All BoldDesk subscription plans are priced consistently across all regions, with no location‑based variations in pricing.

AI Add-ons

BoldDesk offers paid AI Credits as add-ons.
Pricing: For example, one pack of 1,000 AI credits may cost $40.
Billing: It varies depending on the conversation. Short responses use fewer credits; longer, detailed responses consume more.
Benefits: These AI credits can be used by both AI Assist and AI Agents. Explore Understanding AI Credits in BoldDesk.

Special Offers

BoldDesk provides exclusive offers for startups and non-profit organizations.

Startups

A special programme designed to support early-stage businesses by offering free access for up to 10 agents and 1,000 one-time credits under the Enterprise (Legacy) plan for 1 year. Explore How to Apply for a Startup Offer in BoldDesk.

Non-Profit Organizations

• The non-profit offer is available free of charge for 1 year in the Enterprise (Legacy) plan but it does not include HIPAA compliance. Free access is provided for up to 10 agents, along with 1,000 one-time credits. Learn How to Apply for the BoldDesk Non-Profit Program.

Frequently Asked Questions

1. Which plan supports HIPAA compliance?
   HIPAA compliance is available in the Enterprise (Legacy), Enterprise (Non-AI) or Enterprise AI plans.

2. How does AI Agent billing work?
   AI usage is billed via AI credits. Additional AI credits can be purchased (For example, $40 per 1,000 AI credits). Credit usage depends on conversation length.

3. Can startups use BoldDesk for free?
   Yes. Eligible startups can use the Enterprise (Legacy) plan for 10 agents for 1 year, including 1,000 one-time AI credits.

4. Are Marketplace integrations included with a subscription by default, or do any require an additional purchase?
   BoldDesk does not offer a separate integrations add-on for purchase. If a customer already has a valid third-party license, the customer can install and configure integrations from the Marketplace in the Admin module.

5. Can I buy BoldDesk email support without a BoldDesk subscription?
   No. BoldDesk does not offer email support as a standalone purchase; it is included with a BoldDesk subscription plan.

6. Is email support included in every BoldDesk subscription plan?
   Yes. Email ticketing is included in all BoldDesk plans.

7. Where can I find old pricing information for BoldDesk in the documentation?
   BoldDesk does not maintain a separate documentation page for old/legacy pricing. For current pricing, use the BoldDesk Pricing page.

8. Am I locked into a contract when I purchase a BoldDesk plan?
   No long-term commitment is required. The exception is if a customer selects a special or discounted pricing plan that the customer wants to maintain for subsequent renewals.

9. Does BoldDesk offer lifetime pricing?
   No. BoldDesk is subscription-based (monthly or yearly billing).

10. Will existing customers be affected by pricing changes?
    Existing customers on legacy plans can generally continue renewing those plans without changes.

Related Articles

1. Feature Limits Based on Pricing Plans in BoldDesk
2. How to Apply for BoldDesk Non-Profit Program
3. Understanding AI Credits in BoldDesk