Verifying Customer Email & Guest Checkout in WooCommerce
When WooCommerce sends order notifications to your helpdesk via the store’s support email address, these notifications are converted into tickets in BoldDesk.
However, the email used for ticket creation is the store’s notification address—not the customer’s email. This causes the helpdesk to register tickets as originating from the support account rather than the actual customer.
To ensure accurate ticket mapping and customer identification, you must verify that the email address on the order exists in your WooCommerce user list. BoldDesk retrieves data only for registered customers, excluding guest users.
Why Email Verification Matters in WooCommerce
- Problem: Guest checkout orders lack a registered customer profile, causing ticket misalignment in BoldDesk.
- Impact: Customer details may not sync correctly, leading to support inefficiencies.
- Solution:
- Disable guest checkout in WooCommerce.
- Or create a customer profile for the guest user.
Options for Handling Guest Orders
Follow the two options below;
Option 1: Disable Guest Checkout
Prevent customers from placing orders without an account.
Steps to Disable Guest Checkout
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Go to your WordPress Admin Panel.
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Navigate to WooCommerce → Settings → Accounts & Privacy.
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Under Checkout, uncheck:
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Allow customers to place orders without an account.
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Optionally, enable:
- Allow customers to create an account during checkout.
- Allow customers to create an account on the ‘My account’ page.
Option 2: Create a Customer Profile
Convert guest users into registered customers for proper ticket mapping.
Steps to Create a Customer in WooCommerce
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Navigate to Users → Add User.
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Enter the Username and Email Address, and set the Role as Customer.
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Click Add User.
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Go to the relevant order and update the guest user with the newly created Customer ID.
Best Practices
- Always verify customer emails before processing orders.
- Encourage account creation during checkout for better data consistency.
- Regularly audit guest orders and convert them into registered profiles.
FAQs
Q1: Why does BoldDesk show tickets from the support email instead of the customer?
Because WooCommerce sends notifications from the store’s email address, not the customer’s email.
Q2: Can I keep guest checkout enabled and still sync customer data?
Yes, but you must manually create a customer profile and update the order with the correct Customer ID.
Q3: Does disabling guest checkout affect conversion rates?
It may slightly reduce friction for new customers, but improves support accuracy and data integrity.
