How to Set Default Text in BoldDesk Ticket Description Field

The Description field in BoldDesk’s Customer Portal ticket creation form is a system-mandatory field that cannot be hidden or left blank. If you want customers to submit tickets without typing a description, you can pre-fill this field with default text using Custom JavaScript in the Customization section of the Customer Portal under the Admin module.

This customization ensures:

Customers can submit tickets quickly.
The Description field remains editable for additional details.

Prerequisites

Administrator access to BoldDesk.
Active Customer Portal for your brand.

Steps to Add Default Text in Description Field

1. Navigate to Customization

Go to Admin → Customer Portal → Customization.

2. Add Custom JavaScript

Paste the following script in the Custom JS editor and click Save:

const intervalId = setInterval(() => {
 var des = document.querySelector('#descriptions');
 if (des) des.ej2_instances[0].value = "Your content";
 clearInterval(intervalId);
}, 500);

Expected Behavior

The Description field will display your default text when the ticket form loads.
Customers can submit the form without typing anything or add extra details if needed.

Before Adding Custom JS