Check Email Delivery Status for BoldDesk Ticket & Activity
BoldDesk provides an Email Delivery Status feature that allows you to verify whether emails sent from ticket messages or activity comments were successfully delivered to recipients. This feature helps you track delivery outcomes such as Delivered, Bounced, or Complaint (spam-marked) emails.
Check out this video tutorial for more.
How to Check Email Delivery Status
You can check the delivery status for any email sent from a ticket message or activity comment by following these steps:
For Ticket Messages
- Open the ticket and locate the message for which you want to check email delivery.
- Click on the ⋮ (More) icon next to the ticket message.
- Select Email Delivery Status from the dropdown menu.
- A dialog box will appear showing detailed delivery information such as status, recipient, bounce type, and error details.
For Activity Comments
- Navigate to the ticket and scroll to the Activity section.
- Locate the specific activity comment that was emailed to recipients.
- Click on the ⋮ (More) icon next to the activity comment.
- Select Email Delivery Status from the dropdown menu.
- The same dialog box will appear with delivery details for the comment email.
The following are the delivery statuses:
| Status | Description |
|---|---|
| Delivered | It represents that the mail is delivered to the user |
| Bounced | It represents that the mail is not delivered to the user |
| Complaint | It represents that the user has marked the mail as spam |
Delivery status table provides the following details:
| Items | Details |
|---|---|
| From | From which Email ID mail was sent |
| Recipient | Recipient Email address |
| Email Message ID | Unique Message ID |
| Status | Delivery Status of email |
| Bounce Type | If bounced, what is its type |
| Error Details | Details returned by email server; it will help in further debugging reason for failure |
| Delivery Date | Date of Delivery |
| Email Subject | Subject used while email was sent. |
Some additional column details can be chosen by the user in the columns dropdown as shown:
Frequently Asked Questions (FAQ)
1. What is the Email Delivery Status feature used for?
It helps you verify whether emails sent from ticket messages or activity comments were successfully delivered, bounced, or marked as spam.
2. Where can I find the Email Delivery Status option?
Click the ⋮ (More) icon in the ticket message or activity comment and select Email Delivery Status.
3. What details are shown in the Email Delivery Status dialog?
- Delivery Status (Delivered, Bounced, Complaint)
- From (Sender email address)
- Recipient (Recipient email address)
- Email Message ID
- Bounce Type (if applicable)
- Error Details
- Delivery Date
- Email Subject
4. Is this feature available in all BoldDesk plans?
Yes, it is available in Scale, Momentum, and Enterprise plans.
5. Can I troubleshoot email delivery issues using this feature?
Yes. The Error Details field provides server feedback to help diagnose delivery failures.
6. Can I export email delivery status data?
Yes, BoldDesk allows exporting email delivery status data across all plans.
