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How to check if an email is delivered to recipients for a ticket message
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Use the Email Delivery Status option present in the ticket message to check delivery status to recipients for a message. It contains information about delivered, bounced, and complaint emails.
Note: The email delivery status feature is not available for the starter plan.
Check out this video tutorial for more.
Follow the given steps to check if an email is delivered to recipients:
- Click on the highlighted icon (⋮) and select the Email Delivery Status option.
- The following dialog box will be displayed with information related to email delivery status:
The following are the Delivery status:
| Status | Description |
|---|---|
| Delivered | It represents that the mail is delivered to the user |
| Bounced | It represents that the mail is not delivered to the user |
| Complaint | It represents that the user has marked the mail as spam |
Delivery status table provides the following details:
| Items | Details |
|---|---|
| From | From which Email ID mail was sent |
| Recipient | Recipient Email address |
| Email message ID | Unique Message ID |
| Status | Delivery Status of email |
| Bounce Type | If bounced what is its type |
| Error Details | Details returned by email server, it will help in further debugging reason for failure |
| Delivery Date | Date of Delivery |
| Email Subject | Subject used while email was sent. |
Some additional column details can be chosen by the user in the columns dropdown as shown:
