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How to change the Requester/Owner of a Ticket

Published: Jan 10, 2023

The requester of a ticket can be changed after creating a ticket. To change the requester of any existing ticket, open a ticket details page and click the requester name to edit.

Requesters Ticket Details.png

Note: To change a requester, an agent should enable the Edit Requester permission.

Agents Permission.png

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