How to allow an end user to download an attachment without having to login

By default, any file attached to a ticket requires users to first login into the system. However, if you want to change settings to allow anyone with the file link to download the file without having to log in, then there is a setting available in Admin Module.

Follow the given steps to change the download settings

1. Go to Admin Centre > Customer Portal Settings -> Select the appropriate brand for which you need to change the file download settings.

2. Scroll to the File Download Settings section and change the file download settings to Allow anyone who has a file download link to download the file without having to log in.