How to Exclude Articles from External Search Engines
Use the Exclude docs in search engine option to prevent a specific Knowledge Base article from being discoverable outside your portal. When enabled, the selected article is excluded from public search engine results (for example, Google or Bing) and removed from the Knowledge Base sitemap. This setting is applied per article, so it affects only the article where you enable it.
How to exclude an article from search engines
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Select the KB module in the left navigation panel.
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In Article Listing, open the article to exclude from search engines.
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In the article details page, select the SEO tab.
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Enable Exclude docs in search engine.
Behavior and scope
- Scope: Only the selected article is excluded.
- Sitemap impact: The excluded article is not included in the sitemap.
- Search engine impact: The excluded article is configured to not appear in search engine results.
Frequently Asked Questions (FAQs)
1) What happens when I enable Exclude docs in search engine for a Knowledge Base article?
Enabling Exclude docs in search engine prevents that specific Knowledge Base article from:
- appearing in public search engine results (for example, Google or Bing), and
- being included in the Knowledge Base sitemap.
2) Does enabling Exclude docs in search engine affect one article or all Knowledge Base articles?
It affects only the specific article where you enable it.
You must enable Exclude docs in search engine separately for each article you want to exclude.
3) Where do I find the Exclude docs in search engine option for a Knowledge Base article?
You can find it in the article’s SEO settings:
- Go to KB in the left navigation panel.
- In Article Listing, open the relevant article.
- On the article details page, open the SEO tab.
- Enable Exclude docs in search engine.
4) Will an article excluded from search engines still appear in the Knowledge Base sitemap?
No. When Exclude docs in search engine is enabled, that article is not included in the Knowledge Base sitemap.
