BoldDesk Marketplace

The BoldDesk Marketplace is a platform where you can find and install various applications designed to enhance functionality and provide effective customer support. At present, this platform showcases the apps developed by BoldDesk alone. External parties cannot create and release their apps on BoldDesk.

Follow the given steps to view the marketplace:

1. Select Admin module in the left menu.
2. Choose marketplace from the Apps menu to view the apps as shown below.
   

Install and configure apps

Follow the given steps to install apps:

1. Select an app from the marketplace. The details screen will be displayed as follows;

   1. Overview tab displays the basic information and supported features.
   2. Installation tab shows details on how to install and configure.
   3. More Info section shows the app version, support email and other information.
      

2. Click the Install button in the top palette to open a configuration screen with the following section:

   1. Account (Connects with Jira account using API key)
   2. Action (Maps the triggers and action between BoldDesk and Jira)
   3. Mapping (Maps the status and priority and choose the Jira project to be linked)
   4. Permission (Select the agent roles who can access this app)
      
      

3. Click the Save option to install the app in BoldDesk and redirected to be My Apps page.

Install and configure custom apps

The custom app allows you to display information from a external source on the ticket details, contact and contact group page, such as customer information, revenue, order details, and more.

BoldDesk calls your HTTPS end-point URL and displays the response when you click the custom app in the apps section of the ticket detail page. If you select a specific payload option while creating a custom app, the payload data will be sent to your HTTPS end-point URL.