Use this guide to copy an approval request link from a specific ticket so you can share it with another user (for example, in chat or email). The link is copied from the ticket’s Approvals tab and can be pasted anywhere you need to send it. This is useful when someone needs direct access to an approval request associated with the ticket.

Prerequisites

• The ticket already contains at least one approval request.
• The user copying the link can access the ticket and view the Approvals tab.

Steps to Copy and Share an Approval Request Link from a Ticket

1. Open the ticket that contains the approval request link you want to share.

2. In the ticket, select the Approvals tab.

3. Locate the approval request.

4. Click the Copy link icon.

   

5. Confirm the copy action:

   • A Link copied message appears.

     

6. Paste and share the copied approval request link with the intended user.

Expected result

• The system displays Link copied, and the approval request URL is available on the clipboard for sharing.

Frequently Asked Questions (FAQs)

1) What is the purpose of copying an approval request link from a ticket?

Copying an approval request link lets you share a specific approval request URL with another user (for example, via chat or email) so they can open the approval request directly.

2) What must be true before a user can copy an approval request link?

To copy an approval request link:

• The ticket must already contain at least one approval request.
• The user must be able to access the ticket and view the Approvals tab.

3) Where do I copy an approval request link from inside a ticket?

You copy the link from the ticket’s Approvals tab:

1. Open the ticket.
2. Select Approvals.
3. Locate the approval request.
4. Click the Copy link icon next to that approval request.

4) How do I know the approval request link was copied successfully?

After clicking Copy link, the system shows a Link copied message. The approval request URL is then available on your clipboard, ready to paste and share.

Related article

How to Add, Remove, or Cancel an Approver from a Ticket.